Delivery Find out more about delivery problems!

How can I track my order?

• How can I track my order?

Tracking problem

• There's a problem tracking my order

Defective products If you've received faulty products, read our articles!

Problem with Venu and Vivoactive watches

• Problem with Venu and Vivoactive watches

Defective products

• What should I do if I receive faulty products?

Wristband error

• You have received bracelets different from those ordered

Return If you have a question about returns, check out our articles!

How to make a return

• How to make a return

My return was refused

• My return has been refused or only partially refunded

Frequenly ask questions See our most frequently asked questions.

Shipping & Delivery

• What is the delivery time?
• Is it possible to track my order?
• Who are your delivery partners?
• Do you deliver at weekends?
• Is delivery free?
• My parcel is marked as delivered, but I haven't received anything. What should I do?

See all 7 articles

Returns & Refunds

• Can I cancel an order?
• What is your returns policy?
• Who pays for the return journey?
• When will I receive my refund?
• I've received a broken or damaged product. What can I do?
• The strap on my watch doesn't fit. What can I do?