What should I do if I receive faulty products?

Although we carry out rigorous quality controls, it can happen that some defective bracelets escape our vigilance. If you notice a problem with your bracelet within 6 days of delivery, here's how to return it:

1. Fill in the returns form : MyGarminstraps Return
   Access our online returns form and select the faulty bracelet(s). Clearly indicate whether you would like an exchange, refund or credit. Be sure to select "Item is damaged" in the form, as shown in the photo below.
   
   
2. Provide a detailed description
   It is essential to explain the problem and document it with photos or a video to help us understand the nature of the fault.
3. Examination of the request by the returns team
   Our returns team will examine your request and decide whether or not to accept the return. If your request is approved, you may be asked to return the bracelets using a returns slip provided by our site.

If you notice a problem after 6 days following delivery :

Follow the same procedure, but please note that you will be responsible for the return if you choose a refund. We encourage you to contact our team for further assistance.

We strive to provide you with the best experience and apologise for any inconvenience. Your satisfaction is our priority.